WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

When i was uploading edocs, WebPT gave the plan of care alert so I knew that I had messed up somewhere and needed to fix it.

Well suited: outpatient private clinics where PTs; sports environments.
Less well suited: seems like a large hospital setting might have a more difficult time with the operations.
Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?

WebPT is best EMR we've used yet and is a very pro PT company. The software is very user friendly, simply, compliant, etc. Again the WebPT conference is always great, helpful info, good relationship building, and great for our company and the profession. We're very happy with using WebPT and have no intentions of any changes.

WebPT is very well suited for companies that have frequent interns since it is so easy to use. It is very easy to use in the outpatient orthopedic setting, I do not know if there are any drawbacks to inpatient or neuro settings.

WebPT fits perfectly with our outpatient PT practice; it covers all or most of the admin issues that come up. I suspect practice would be a lot more challenging without it. I have limited experience with other EMRs.

The EMR can be used for nearly any PT for any type of patient but you can get caught up in all the drop-down boxes that may not be relevant—these do not show up on the note if not used so skip the ones you don’t need.
The RCM is priceless with the way you bill straight from the EMR and easily apply modifier, time codes, and flag denials/mistakes. I would like to see management of some denials come back to us faster, though as our >180 A/R gets fairly high and corrections/addendums are required in this bucket so far down the road.
The scheduling tool is amazing and very easy to use!

What PT is easy to use in my car with my iPad. However, when I try to use my cell phone, it’s hard to sign in because the whole page does not fit on the cell phone.

WebPT is a great tool for our business the only time we have issues is when the website crashes in the middle of the business day. It can really affect everything cause we are unable to schedule patients, input payments, document in cases, and so on.

WebPT is best used in an outpatient setting where Occupational, physical, or speech therapy services are performed. It might not be appropriate in another rehabilitation setting (i.e., chiro).

WebPT helps me keep all of the information I need in one place. Obviously, I can access it from anywhere, but my documentation, billing, and scheduling are all linked. It has also been very helpful in making sure by documents are complete and up to standards before I can finish them.

WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.

I would say that most PT companies should consider using WebPT as their EMR/scheduler and Therabill as their billing system, as their overall function is very good. The downside to WebPT is the cost compared to other EMRs out there, and it may be too much for smaller practices.

I think WebPT is a great program for physical therapy offices. But, I do think they should work on a more intuitive EMR. Some small items that made it easier to input patients were removed from the site. Billing should really work on their customer service and patient interactions. Otherwise, the scheduling is easy to use.
But somethings are really a nice option- REACH is super beneficial. We love the idea of the online intake forms- however, this function has its own bugs and does not send to returning IEs only new IEs. When speaking to customer service- they want patient ID numbers to check into accounts- we wish they would take the time to realize it is affecting ALL returning patient IE's and that in itself should be enough to research. When the online intake forms send- they are a great option for our patients. The billing website is easy to use and the information available is helpful from an admin standpoint.
It would be nice to have a chat function between staff members- almost like an instant message system. This would allow us to communicate to our staff in a quick way- but also helpful for us that have multiple offices.

For your basic documentation needs WebPT really excels at using a simple interface without needing a big learning curve. Our staff usually picks up right away how to use the documentation interface with no trouble.

WebPT works well as an integrated software system that combines the ERM and billing in one package.

Suited well for outpt PT practices dealing with volume and variety of diagnosis. The system is easy for front desk, staff to utilize an input information quickly and efficiently as well as enable to the therapist to multitask and have multiple windows open at the same time for Acutate documentation.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

Overall the program is very user-friendly and intuitive to use. Things flow nicely from one thing to the next and one entry point to the next, so it does not feel like you have to duplicate the information.

Over all, WebPT has worked for all my EMR needs. I cant think of any scenario where it would be less appropriate.

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

Great for notes, well integrated with billing, does a great job with patient follow-up, and is easy to schedule patients. As with all software programs, upgrades often bring difficulties. When this happens, we have a pretty rough day. Thankfully, it doesn't happen much. When everything is working well, WebPT offers a seamless solution to run our entire practice.

WebPT is very well suited for EMR and Billing functions. It may not be suited for all specialty practices, as it was specifically designed for Physical Therapists.

WebPT does the basics well and has many things you can pay to add. They are trying to have a connected system that addresses all your needs. Chiropractors are now being supported as well. They seem to be growing a bit too fast and are in danger of losing their quality support.